Frequently asked questions
How do the cubs ship items to you?
The cubs use Australia Post or Sendle to get your items to you. We aim to send your orders out within 1-2 business days!
How long will your items take to reach you?
Well, that depends.
Are all your parcels tracked?
The cubs will be sad if you lose your parcel. So, all parcels are tracked.
How much does shipping cost?
Australians get a special rate. It costs a flat fee of $10 for Standard Shipping and $15 for Express Shipping.
What's the cub's return policy?
Customer satisfaction is very important to us, and we strive to give you the best products available.
Do you have a physical store?
The cubs would love to meet you in person, however at this moment we are an online only store.
What are the payment methods available?
We offer several payment methods, including:
Is there a CraftCubs Community?
Our Facebook cub-munity facebook page is the place to keep up with new products, upcoming sales as well as connect with other fellow crafters. The cubs would love to get to know you better!
Do you offer wholesale rates?
Wholesale rates may apply for larger quantities of bag hardware(100 or more of a single item).
Which charity are you supporting now?
At CraftCubs, we believe strongly in supporting our local community. We choose to donate part of our profits every month to an Australian charity.