Frequently asked questions

Shipping

How do the cubs ship items to you?

The cubs use Australia Post or Sendle to get your items to you. We aim to send your orders out within 1-2 business days!



How long will your items take to reach you?

Well, that depends. Deliveries in Australia will take 3-7 business days by Standard Shipping. if you want it to zoom to you, Express Shipping takes 1 business day (though it might take longer in some areas). For our New Zealand friends across the river, the plane will reach you in 3-10 business days. For everyone else, it will take 5-15 business days. Please refer to www.AusPost.com.au for more information.



Are all your parcels tracked?

The cubs will be sad if you lose your parcel. So, all parcels are tracked.



How much does shipping cost?

Australians get a special rate. It costs a flat fee of $10 for Standard Shipping and $15 for Express Shipping. If you are based elsewhere, prices depend on the weight of your items and will be calculated automatically by the website.



Return policy

What's the cub's return policy?

Customer satisfaction is very important to us, and we strive to give you the best products available. We accept returns on all items provided that: 🐾Items are returned or exchanged within 14 days from the purchase date 🐾Items are in it's original condition and not been used or damaged in any way 🐾Items are not in these categories: cut lengths of fabrics, ribbons or stabilisers (batting or interfacing) 🐾Shipping and return shipping fee is borne by the customer except in cases of a defect If there is a defect, please reach out to us at hello@craftcubs.com or send us a message on our Facebook Page at www.facebook.com/official.craftcubs.



General

Do you have a physical store?

The cubs would love to meet you in person, however at this moment we are an online only store.



What are the payment methods available?

We offer several payment methods, including: 🐾Visa 🐾MasterCard 🐾Paypal



Is there a CraftCubs Community?

Our Facebook cub-munity facebook page is the place to keep up with new products, upcoming sales as well as connect with other fellow crafters. The cubs would love to get to know you better! Find it here at: CraftCubs facebook page



Do you offer wholesale rates?

Wholesale rates may apply for larger quantities of bag hardware(100 or more of a single item). Do contact us at hello@craftcubs.com for more information. Unfortunately we do not offer wholesale rates for fabrics at this stage.



Which charity are you supporting now?

At CraftCubs, we believe strongly in supporting our local community. We choose to donate part of our profits every month to an Australian charity. Read our regular updates on the CraftCubs blog to find out more about which charity we are supporting this quarter.